FAQ
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**Frequently Asked Questions (FAQ)**
**OPULUX LIFE LTD**
Address: 75 Bramley Park Avenue, Sherburn In Elmet, Leeds, England, LS25 6FA
Tel: +44 1924939923
Email: [support.opulux.life@2sz84.com](mailto:support.opulux.life@2sz84.com)
To help you understand our outdoor umbrella products and services, here are some answers to frequently asked questions:
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1. Where can I buy your outdoor umbrellas?
We support delivery throughout the UK and provide some international delivery services. If you are not sure whether delivery is available in your area, please contact us to confirm.
2. How long does it take to ship?
We usually ship within 1-2 working days, and it usually takes 2-5 working days to deliver within the UK. International orders may take 7-14 working days.
3. How much is the shipping cost?
* Free delivery within the UK
* International orders: Standard shipping is £20, additional charges may apply to remote areas.
4. Is there a warranty or after-sales service for the product?
We provide quality assurance service for each outdoor umbrella. If the product you received is damaged or malfunctioning, please contact us within 48 hours and we will replace or refund you free of charge.
5. How to apply for a return?
You can apply for a return within 14 days of receiving the product. The product must be unused and with the original packaging. Please refer to our [Return and Refund Policy] for detailed return procedures.
6. How to contact your customer service?
You can contact us via the following methods:
📧 Email: [support.opulux.life@2sz84.com]
📞 Phone: +44 1924939923
We will respond to you within 24 hours on weekdays.
7. Is the outdoor umbrella easy to install and store?
Yes, our outdoor umbrellas are designed for quick installation and folding, and come with detailed instructions, suitable for home and outdoor use.
If you have more questions, please feel free to contact us, we will do our best to help and support you!